Terms & Policies

Custom Made Products

At First Touch Memories, every product is carefully handcrafted and personalized specifically for you. Due to the custom nature of our products, we do not accept returns, exchanges, or offer refunds once production has begun.

Order Changes & Cancellations

Orders may only be modified or cancelled before the design and production process starts. Once your artwork has been approved and production has commenced, changes cannot be guaranteed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging. We will review the issue and work with you to find a suitable solution.

We are committed to ensuring every keepsake is created with care, quality, and attention to detail.

Overview

This website is operated by First Touch Memories. Throughout the site, the terms "we", "us", and "our" refer to First Touch Memories. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service, including all policies and conditions referenced on this website.

By using our website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

As all our products are personalized and custom-made, customers are responsible for providing accurate information, photographs, handprints, footprints, paw prints, artwork, and personalization details required for order completion. We are not responsible for errors resulting from incorrect information provided by the customer.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of our website following any changes constitutes acceptance of those changes.

Orders & Personalisation

All products offered by First Touch Memories are custom-made to order. Once artwork approval has been provided and production has commenced, changes, cancellations, or refunds may not be possible. Customers are encouraged to carefully review all details before approving their order.

Product Images

We make every effort to display product colours, designs, and finishes as accurately as possible. However, slight variations may occur due to screen settings, lighting, printing processes, and the handmade nature of our products.

Liability

First Touch Memories shall not be held responsible for delays, damages, or losses caused by courier services, natural events, or circumstances beyond our reasonable control. Our liability is limited to the value of the product purchased.

Contact

If you have any questions regarding these Terms of Service, please contact us through our website, email, or social media channels. We are always happy to assist you.

We offer shipping across India through trusted courier partners. All our products are handcrafted and personalized, therefore production and dispatch typically take 7–10 working days after order confirmation and receipt of all required details.

Once your order has been shipped, tracking information will be shared where available. Delivery timelines may vary depending on your location, courier network coverage, public holidays, weather conditions, or other unforeseen circumstances.

We take utmost care in packaging every order to ensure it arrives safely and beautifully.

First Touch Memories is committed to protecting the privacy of visitors to this website and ensuring a safe and enjoyable shopping experience. While it is necessary for us to collect certain personal information to process and fulfill your orders, we respect and protect your right to privacy.

Information We Collect

The information collected may include your name, contact details, shipping address, and any photos, handprints, footprints, paw prints, nose prints, or artwork submitted for personalization. This information is collected solely for the purpose of creating your custom keepsake, processing your order, providing customer support, and arranging delivery.

Use of Your Information

We may showcase completed products on our website or social media only with your prior consent.

Cookies & Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance our services. These technologies do not collect sensitive financial information.